Help center

How can we help?

Answers to the most common questions. Still need a hand? Get in touch.

Getting started

What is Eggshell Press?
A marketplace of animated greeting cards designed by independent artists. You personalize a card with your own message, photo, or video, then send it by email or text.
Do I need to download anything?
No. You personalize, preview in 3D, and send everything right in your web browser. Your recipient opens the card in their browser too — no account or app required.
Do I need an account?
You can browse without one. To save favorites and see your sent cards and orders in one place, sign in and visit your account.

Personalizing & sending

How much can I customize?
Each card has spots the creator marked for personalization — your greeting, names, a photo, or a short video message. You fill those in; the artwork and animation stay beautifully intact.
Can I preview the card before sending?
Yes — you see the full card play in 3D as you edit, exactly as your recipient will see it.
How is the card delivered?
By email or text message, whichever you choose at checkout. Your recipient gets a link that opens the finished, playing card.

Pricing & payment

How much does a card cost?
Each card shows its price on its page. The price includes personalizing and sending one card; creators set their own pricing, so it varies by design.
Can I send the same card to more than one person?
Yes. You can buy extra sends of a card, and any remaining sends show up in your account so you can send again later without paying twice.
How is payment handled?
Securely through Stripe. We never see or store your full card number.

Delivery & viewing

How long until my card is ready?
Most cards finish preparing within a minute or two of sending. You’ll be able to watch it from your account once it’s delivered.
My recipient didn’t get the card — what now?
Check the email or phone number you entered, and ask them to look in spam or filtered messages. Still stuck? Contact us and we’ll help.

Refunds & support

Can I get a refund?
If a card failed to deliver or something went wrong, reach out and we’ll make it right — contact us.
How do I get help?
Email us any time at eggshellpress@gmail.com. We read every message.

For creators

Can I sell my own cards here?
Yes — Eggshell Press is a two-sided marketplace. Creators get their own storefront, set their own prices, and earn on every card sent. See the creators to get a feel for it.
How do creators get paid?
Payouts run through Stripe. You earn your set amount on each card a customer personalizes and sends.